Lemonade Maker

The future is here, AI (Artificial Intelligence) with some clever Machine Learning (ML)
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Responses are timed to act in tune with your way of working, and follows an adaptive schedule for when to respond. Lemons are not based on stars, they are based on the actual wordings and sentiment the reviewer wrote.

Apart from getting responses done, our AI collects additional information and understanding about what causes certain lemons to grow. That knowledge is summarised into regular reports with actionable suggestions and insights for improving your brand experience.

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Original review: "Expensive food but cheap service. Super rude staff, even if you book a table you don’t get a table that fits everyone, they rush you to order food and when you order coffee at the end, they don’t allow you to drink it at the table. We were not late for our reservation and also were thrown out before our time ended. We actually had to wait outside in the cold to be seated because they were late."

We're sorry to hear that you had such a negative experience at our restaurant. Our staff is usually very friendly and accommodating, so we're sorry to hear that they were rude to you. We'll definitely talk to them about their behaviour. As for the coffee, we usually allow customers to drink it at the table, but if we're getting busy we may ask them to drink it at the counter. We're sorry if that was the case with you and we'll try to be more accommodating in the future. We usually don't throw customers out before their time is up, but if they're not following our rules we may have to ask them to leave. We're sorry that happened to you and we'll try to be more understanding in the future. Lastly, we're sorry that you had to wait outside in the cold to be seated. We'll try to be more punctual in the future so that doesn't happen again.

"I went for lunch there with work colleagues in November and it was a total disaster. Several of us ordered steak and it took one hour to arrive. And it was a late lunch. Meaning the food was served at 13:35! We inquired several times before that but no one came with a sincere apology, and definitely not proactively. We ordered bread because we were starving and it finally arrived at the same time as the steaks! We were told not to worry, we wouldn’t have to pay for the bread. Then the steak was cold AND it was overcooked. I asked to talk to the manager who came reluctantly practically saying that it was our fault for ordering steak at lunch time. In the end, he announced, the whole meal would be free, but he told us in such ungracious terms, it felt like a slap in the face: “you won’t need to pay, just eat and then you can leave” were more or less his words. So, no, I will not be going back and neither are my colleagues. But instead of 1 star, they get 2."

We're sorry to hear that you had such a negative experience at our restaurant. Our steaks usually don't take that long to cook, so we're sorry that you had to wait so long. We'll try to be more efficient in the future. We're sorry that the bread arrived at the same time as the steak. That wasn't our intention. We'll try to coordinate better in the future so that doesn't happen again. We're sorry that the steak was cold and overcooked. That's not how we usually prepare our steaks. We'll do better next time. Lastly, we're sorry that you didn't appreciate our manager's apology. We'll try to be more sincere in the future.

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